"FEDYNE Support - The FEDYNE Technical Support mission is to enable our customers to succeed in simulation by providing the class knowledge, tools, and expertise using FEDYNE's simulation expertise with FOSS base solvers;  Standardization, Specialization, methodology development and process automation are the key principal aspects of FEDYNE's technical support. We strive for a globally-consistent and quality customer experience that leverages the knowledge pool of FEDYNE's  experienced technical staff to meet customer demands. To achieve quality results, we leverage collaboration and automation in our support processes.

 

All our customers  receive  an higher level of service  to maximize their investment . The program leverages all the benefits and key pillars of standard support, yet offers a more personal and comprehensive set of support services and features devoted to helping individuals and companies achieve maximum design impact through the use of simulation.

 

Support services & features

Knowledge base & Videos access

Webinars

Technical Support Channel

Technical Support Availability

Technical Support Response time

Expert mentoring

Technical Account Manager

Annual Road Map session

Standard support plan

24/7

Live/on Demand

Web/Email/Phone

Business Hour

6 Business hour

Eligible
Eligible
Eligible